FAQs

At Al Asil Home, we understand that you may have questions while navigating through our collection of home essentials.

Our FAQ section is designed to provide you with quick and comprehensive answers to your queries, ensuring a smooth and enjoyable shopping experience.

Here's where you'll find information on everything from product details to order processing, designed to assist you every step of the way.

1. What types of products does Al Asil Home offer?

Al Asil Home offers a wide range of high-quality home products, including furniture, decor, textiles, and more. Each item is carefully selected to bring a touch of elegance and comfort to your home.

2. How can I place an order?

You can easily place an order through our website. Browse our collection, add items to your cart, and follow the checkout process to complete your purchase.

3. Can I modify or cancel my order after placing it?

To modify or cancel an order, please contact our customer service at contact@alasilhome.com as soon as possible. We'll do our best to accommodate your request.

4. What payment methods are accepted?

Al Asil Home accepts various online payment methods, including credit/debit cards. Additionally, for added convenience, we offer the option to pay upon delivery.

5. Is it safe to use my credit/debit card on your website?

Yes, we ensure the highest level of security for all transactions. Your payment information is encrypted and processed securely.

6. What are your shipping rates and delivery times?

We strive to deliver your orders promptly. The delivery time ranges from 10 to 15 days, depending on your location. Shipping rates are calculated based on the weight of your order and the delivery method.

7. Do you offer international shipping?

Currently, we deliver to various locations within Qatar and the Middle East. Please check our Shipping Policy for more details.

8. What is your return policy?

Items can be returned within 7 days of purchase, provided they are in their original condition and packaging. For more information, please refer to our Return and Refund Policy.

9. How do I return a product, and how long does it take to get a refund?

To return a product, please contact our customer service for guidance. Once the return is processed and approved, refunds are typically issued within a certain number of days.

10. How can I contact customer service for assistance?

Our customer service team is available to assist you. You can contact us via email, phone, or through our website's contact form.

We hope these answers help you in your shopping journey with Al Asil Home. For any further inquiries, our customer service team is always here to assist you.